Privacy Policy

1. Information We Collect

When you create an account, we collect your name, email address, and password. When you use Frictio to create home care plans, we store the plan content, client profiles (name, age range, sex), and exercise selections you provide.

2. How We Use Your Information

We use your information to:

• Provide and maintain the Frictio service
• Generate and deliver home care plans to your clients
• Track exercise compliance and progress data
• Send transactional emails (plan deliveries, reminders)
• Improve our service and develop new features

3. Client Data

Client information you enter (names, age ranges, plan data) is stored securely and used solely to deliver home care plans and track compliance. We do not sell, share, or use client data for advertising purposes. Clients can access their plans via shared links without creating an account.

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use HTTPS for all data transmission. Access to production databases is restricted to authorized personnel only.

5. Third-Party Services

We use the following third-party services:

• Supabase — database and authentication
• Vercel — hosting and deployment
• Stripe — payment processing (we do not store card details)
• Anthropic — AI-powered plan generation (exercise data is processed to create personalized plans; no personally identifiable client information is stored by Anthropic)

6. Cookies

We use essential cookies to maintain your login session. We do not use tracking or advertising cookies.

7. Email Analytics

Our reminder emails may include a small tracking pixel to help us understand email delivery and engagement. This data is used solely to improve our communication. You can disable email reminders at any time through your therapist's settings.

8. Gamification & Activity Data

If you create a client account, we collect activity data including exercise completion records, streak counts, achievement progress, and points earned. This data is used to provide motivational features and help your therapist track your progress. This data is deleted when your account or client record is removed.

9. Health-Adjacent Data

Frictio collects and processes health-adjacent information including pain ratings, exercise compliance data, difficulty ratings, and progress journal entries. This data is classified as sensitive and is handled with additional care:

• Health-adjacent data is never shared with third-party analytics, advertising networks, or data brokers
• This data is accessible only to the practitioner who created the plan and the client it belongs to
• Health-adjacent data is encrypted in transit (HTTPS) and at rest
• Upon account or client deletion, all health-adjacent data is permanently and irreversibly removed

10. Your Rights

You can access, update, or delete your account and all associated data at any time from within the app (Settings → Delete My Account). Upon account deletion, all your data and client plans are permanently removed. You may also contact us at hello@frictio.app to request data export or deletion.

11. Children's Privacy

Frictio is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.

13. Contact

If you have questions about this privacy policy or your data, contact us at hello@frictio.app.