Last updated: March 31, 2026
When you create an account, we collect your name, email address, and password. When you use Frictio to create home care plans, we store the plan content, client profiles (name, age range, sex), and exercise selections you provide.
We use your information to:
Client information you enter (names, age ranges, plan data) is stored securely and used solely to deliver home care plans and track compliance. We do not sell, share, or use client data for advertising purposes. Clients can access their plans via shared links without creating an account.
Your data is stored securely using industry-standard encryption. We use HTTPS for all data transmission. Access to production databases is restricted to authorized personnel only.
We use the following third-party services:
We use essential cookies to maintain your login session. We do not use tracking or advertising cookies.
Our reminder emails may include a small tracking pixel to help us understand email delivery and engagement. This data is used solely to improve our communication. You can disable email reminders at any time through your therapist's settings.
If you create a client account, we collect activity data including exercise completion records, streak counts, achievement progress, and points earned. This data is used to provide motivational features and help your therapist track your progress. This data is deleted when your account or client record is removed.
Frictio collects and processes health-adjacent information including pain ratings, exercise compliance data, difficulty ratings, and progress journal entries. This data is classified as sensitive and is handled with additional care:
You can access, update, or delete your account and all associated data at any time from within the app (Settings → Delete My Account). Upon account deletion, all your data and client plans are permanently removed. You may also contact us at hello@frictio.app to request data export or deletion.
Frictio is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.
If you have questions about this privacy policy or your data, contact us at hello@frictio.app.